Welcome to Sports Fashion Store’s FAQ section! We’ve compiled answers to the most common questions about our performance apparel, footwear, and shopping experience. Whether you’re an outdoor enthusiast, fitness professional, or style-conscious shopper, you’ll find helpful information below.
About Our Products
What types of products does Sports Fashion Store specialize in?
We specialize in high-performance fashion that blends technical functionality with everyday style. Our collections include:
- Performance footwear (hiking boots, athletic shoes, work boots)
- Technical apparel for outdoor activities (hunting, fishing, hiking)
- Western and cowboy-style clothing
- Casual and dress wear with performance features
- Specialty accessories for active lifestyles
Are your products suitable for professional athletes?
While our products are designed with performance in mind, they’re crafted to serve both professional athletes and active lifestyle enthusiasts. Many of our technical apparel and footwear items feature the same quality materials and construction as professional-grade gear, but with added style elements for everyday wear.
Do you offer plus sizes or specialty fits?
Yes! We understand that active individuals come in all shapes and sizes. Many of our clothing and footwear items are available in extended sizes. Please check individual product pages for specific size availability.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and receive exclusive offers.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the fulfillment process.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
What are my shipping options?
We offer two shipping methods to meet your needs:
- Standard Shipping ($12.95 USD): Fast delivery via DHL or FedEx (10-15 days after dispatch)
- Free Standard Shipping: Available for orders over $50 USD via EMS (15-25 days after dispatch)
How long does order processing take?
Our Savannah-based team processes all orders within 1-2 business days. You’ll receive email notifications at each stage:
- Order confirmation (immediately after purchase)
- Processing notification (when your order moves to fulfillment)
- Shipping confirmation with tracking details
- Regular delivery updates from the carrier
Do you ship internationally?
Yes! We ship worldwide to most countries, excluding some remote areas in Asia. Our logistics partners ensure reliable delivery to:
- Urban centers across North America and Europe
- Outdoor destinations throughout Australia and New Zealand
- Active communities in South America and the Middle East
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return policy from the delivery date. Items must be unused, in original condition with tags attached. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.
Product Care & Technical Questions
How should I care for my technical apparel?
Care instructions vary by material and product type. Always check the care label on your garment. In general:
- Wash performance fabrics in cold water with mild detergent
- Avoid fabric softeners which can reduce moisture-wicking properties
- Hang dry or tumble dry on low heat
- Store waterproof items properly to maintain their protective qualities
My boots aren’t as comfortable as I expected. What should I do?
Many performance boots require a break-in period. We recommend:
- Wearing them for short periods initially
- Using appropriate socks for your activity
- Considering our orthotic inserts for added support
How do I choose the right size in performance footwear?
Our sizing charts account for the unique fit requirements of performance footwear. Consider:
- Activity-specific fit (hiking boots often fit differently than running shoes)
- Sock thickness you’ll be wearing
- Foot swelling during prolonged activity
- Brand-specific sizing (check individual product measurements)
Didn’t find the answer you’re looking for? Our customer service team is always happy to help! Contact us at [email protected] for personalized assistance with your performance fashion needs.
Ready to upgrade your active wardrobe? Shop our collections today!