At Sports Fashion Store, we stand behind our high-performance athletic wear, outdoor adventure gear, and western-style workwear. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Note: For hygiene reasons, orthotics and underwear are final sale and cannot be returned or exchanged unless defective.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your request.
  2. Complete the Return/Exchange Request Form (template provided below).
  3. Wait for approval – we’ll respond within 1-2 business days with return instructions.
  4. Package your item(s) securely in the original packaging.
  5. Ship your return to our Savannah facility using a trackable shipping method.

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sports Fashion Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details: – Item Name: – Size/Color: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specify item)] My contact information: – Full Name: – Email: – Order Date: – Shipping Address: Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all requirements. Best regards, [Your Name]

Refund Process

Once we receive and inspect your returned item(s):

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Refund Timing:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping charges apply for the new item
  • If the exchange item is of higher value, you’ll be charged the difference

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 3 days of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a free return and replacement

International Returns

For our global customers (excluding some Asian and remote regions):

  • All return policies apply
  • Customers are responsible for any customs/duties on returned items
  • Return shipping costs are the customer’s responsibility

Performance Promise: We test all our athletic wear, outdoor gear, and western workwear for quality before shipping. If our products don’t meet your active lifestyle needs, we’ll make it right.

For any questions about our returns and exchanges policy, contact our Savannah-based customer service team at [email protected].

Last Updated: [Insert Date]