At Sports Fashion Store, we’re committed to delivering high-performance athletic wear, rugged outdoor adventure gear, and authentic western-style workwear to active individuals worldwide. Our shipping and returns policies are designed to provide convenience and peace of mind for our valued customers.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to meet your needs:

1. Standard Shipping ($12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Recommended for time-sensitive orders

2. Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Available for all orders meeting the minimum purchase requirement

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship globally, excluding some Asian and remote regions.

Returns & Exchanges

We want you to be completely satisfied with your Sports Fashion Store purchase. If you need to return or exchange an item, please review our straightforward policy below.

Return Policy Overview

  • Return Window: 15 days from receipt of order
  • Condition Requirements: Items must be unworn, unwashed, with original tags and packaging
  • Proof of Purchase: Required for all returns/exchanges

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Orthotics
  • Underwear

How to Return an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your return/exchange request.
  2. Complete the Form: Use our Return/Exchange Request Template (provided below).
  3. Wait for Approval: We’ll respond within 1-2 business days with return instructions.
  4. Package Securely: Include all original packaging, tags, and proof of purchase.
  5. Ship Your Return: Send to our Savannah facility using a trackable shipping method.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sports Fashion Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item Name:
  • Size/Color:
  • Reason for Return/Exchange:
  • Preferred Resolution: [Refund/Exchange for (specify item)]

My contact information:

  • Full Name:
  • Email:
  • Order Date:
  • Shipping Address:

Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all requirements.

Best regards,
[Your Name]

Refund Process

Once we receive and inspect your returned item(s):

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Refund Timing:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping charges apply for the new item
  • If the exchange item is of higher value, you’ll be charged the difference

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 3 days of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a free return and replacement

International Returns

For our global customers (excluding some Asian and remote regions):

  • All return policies apply
  • Customers are responsible for any customs/duties on returned items
  • Return shipping costs are the customer’s responsibility

Our Performance Promise

We rigorously test all our athletic wear, outdoor gear, and western workwear for quality before shipping. If our products don’t meet your active lifestyle needs, we’ll make it right.

For any questions about our shipping or returns policy, contact our Savannah-based customer service team at [email protected].

Last Updated: [Insert Date]